CleanQuip (UK) is an online supplier of professional cleaning equipment. We’re the UK’s number one for vacuum cleaners, scrubber-driers, floor cleaning equipment, battery cleaning equipment and wide range of accessories.
12 Month Return-to-Base Warranty:
All machines we supply are sold with a comprehensive, 12 month Return-To-Base Warranty which starts on the date that you sign for the item upon receipt of the goods. If a fault occurs with the machine within this time, please contact us on 01792 582 000 or email through your enquiry to firstname.lastname@example.org. We will help try and diagnose the problem over the phone initially, but if this cannot be done then further arrangements will need to be made.
Please note that we are an e-commerce / mail order company and only have limited facilities to bring back/collect items. The customer is responsible for all carriage charges on this warranty and any damages in transit incurred by the machine. If required the company can arrange for the faulty machine to be collected, but the collection costs must be paid for in advance of collection. If the problem turns out not to be related to a machine failure (i.e. an operator misuse issue or operator damage) then the cost of repair is payable before the machine will be returned. There may also be further charges for any parts needed to fix the machine as well as labour charge per hour. All of these charges are available upon request.